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FAQs

Ordering

Can I cancel my order?

Yes, you are able to cancel/amend the order before shipping. Please contact our support team at support@echosari.com for help. But sorry you can't cancel/amend the order after shipping.

Can I get a discount on my order?

Yes. If you're new to echosari, you could save 10% off for all products by subscribing to our newletters. And we also have special deal, discount for different festivals, shopping days and so on. Just stay tuned!

Shipping

What countries do you ship to?

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.